Privacy Policy

Last updated: 17/04/26

1. Who We Are

This website is operated by:

Business name: Pasos Recovery House
Registered office: 1st Floor, Blenheim House, Fountainhall Road, Aberdeen, Scotland, AB15 4DT
Email: info@pasosrecoveryhouse.com
Phone: 07745 346432

In this Privacy Policy, “we”, “us” and “our” mean the business named above.

We are committed to protecting your personal data and handling it in accordance with applicable data protection law, including the UK GDPR and the Data Protection Act 2018.

2. Adults-Only Website

Our guest house is intended for adults only. This website and its enquiry form are not directed at children.

3. What Personal Data We Collect

If you contact us through the website enquiry form, we collect:

your name
your email address
the message you choose to send us

We do not ask for medical, treatment, addiction, or other special category personal data through the website enquiry form.

4. Please Do Not Send Sensitive Information Through the Enquiry Form

Please do not include medical information, treatment history, addiction history, or other sensitive personal information in your enquiry message unless we specifically ask you to provide it through an appropriate channel.

If you send sensitive personal information to us unexpectedly through the website form, we will handle it with appropriate care, but the website enquiry form is not intended for submitting that type of information.

5. How We Use Your Personal Data

We use the information submitted through the enquiry form to:

respond to your enquiry
communicate with you about your request
keep a record of communications relating to your enquiry
protect our website and business from spam, misuse, or other security issues

6. Our Lawful Basis for Using Your Data

Our lawful basis for processing your personal data is legitimate interests, namely:

operating and managing our website
responding to prospective guest enquiries
administering and protecting our business and communications

Where processing is necessary to take steps at your request before entering into an arrangement with you, we may also rely on that basis where applicable.

7. Who We Share Your Data With

We only share your personal data where necessary for the operation of our website and enquiry handling.

This may include:

the business owner/manager
authorised staff and admin support
Wix, which hosts the website and enquiry form
Gmail / Google, which we use to receive and manage enquiry emails
professional advisers or service providers where reasonably necessary for legal, security, or business administration purposes

We do not sell your personal data.

We do not use the website enquiry form to build marketing lists, and we do not currently use enquiry-form data for email marketing.

8. International Transfers

We aim to use service providers responsibly. Some of our service providers may process personal data outside the UK.

Where personal data is transferred outside the UK, we will take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection law.

9. Data Retention

We keep personal data submitted through the website enquiry form only for as long as reasonably necessary to respond to your enquiry, manage any follow-up communications, and deal with any related complaint, dispute or legal issue.

10. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration.

However, no method of transmitting information over the internet or storing it electronically is completely secure, so we cannot guarantee absolute security.

11. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

request access to your personal data
request correction of inaccurate personal data
request erasure of your personal data
request restriction of processing
object to processing
request transfer of your personal data, where applicable
lodge a complaint with the Information Commissioner’s Office (ICO)

If you would like to exercise any of your rights, please contact us using the details above.

12. Complaints

If you have concerns about how we use your personal data, please contact us first and we will try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.

13. Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of other websites. You should read their privacy notices separately.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.